What does remote hands cover?

Remote hands cover requests made within office hours.

Our Remote Hands service covers assistance with the following items:

• Server reboots
• CDROM connect/disconnect
• Cable checks and moving network cables.
• Checking/relaying diagnostics information back to the customer.

If you require services outside of the above (for example, installation of software), we can provide this as part of our Additional Services, which is chargeable. Please contact your account manager or our helpdesk for further information.

Our office hours are 8:30am to 6pm – Monday to Friday.